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Draft2Digital customer reviews from Trustpilot and an article analyzing author complaints about the distributor, both overwhelmingly focusing on negative experiences. The Trustpilot data shows an "Abysmal" 1.6-star rating, with 81% of reviews being one-star, citing issues like poor print quality, withheld royalties, and lack of customer support. The analytical article argues that Draft2Digital engages in a "creeping form of digital censorship," frequently banning author accounts entirely—even for best-selling works—under vague pretenses such as "low-quality" or "non-unique content" when the underlying issue appears to be controversial political or cultural critique. Multiple authors claim the company stole their content or money and that their actions contrast sharply with the platform's reputation for being "author friendly," leading to widespread calls for authors to avoid the service due to systemic opacity and unfair practices.

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