CX Today's David Dungay hosts Courtney Goodsell, Product Manager at Mavenoid. 

In this session we discuss the following:

• What is effective self-service? Why are so many companies falling short when it comes to their self-service solutions? 
• What kinds of self-service optimisations are having the biggest impact on CX? 
• When it comes to implementation, what kinds of challenges do businesses need to overcome in order to get maximum ROI from their self-service solution? 

If you're looking for more information on this topic visit Mavenoid.

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