In this episode, discover how placing customers—not IT—at the heart of digital transformation drives superior Customer Experience Management (CXM). Learn the 12-step roadmap—from simplifying processes, top-down leadership, and pain‑point resolution to intelligent automation (RPA, IDP), AI‑powered analytics, integrated feedback loops, and real-time insights—that enables a fully customer‑centric enterprise culture aligned around Customer Lifetime Value and loyalty .

https://blog.datamatics.com/drive-customer-experience-management-with-customer-centric-digital-transformation