In this episode of Driven Repair, John Webb sits down with Patrick Crozat of G&C Auto Body to talk about the journey of building a family-owned collision repair business from one shop into a growing MSO with 60 operational locations.

Patrick shares the story of how his father started in the industry, how G&C Auto Body grew through family leadership, and how the company continues expanding through mergers, acquisitions, new locations, and a strong people-first culture.

They also discuss the current challenges in the collision repair industry, including lower claim volume, rising costs, customer-pay work, AI, parts procurement, employee retention, company culture, and the importance of giving back through the Crozat Family Foundation.

This is a great conversation for collision repair owners, operators, managers, and anyone interested in the future of the automotive repair industry.

Meet Patrick

Visit: https://gandcautobody.com/

Instagram

faceBook

In this episode of Driven to Repair, John Webb sits down with Jason Stahl from Body Shop Business and Babcox Media for a conversation about the evolution of automotive media and the changing collision repair industry. Jason Stahl has 32 years of experience as an editor, 25 of which is in B2B media, and has served as editor of BodyShop Business for the past 20 years. Originally from Cleveland, Ohio, Jason earned a Bachelor of Arts degree in English from John Carroll University and began his journalism career at a weekly newspaper, where he did everything from delivering newspapers to selling advertising space to writing articles. In this conversation, Jason shares his journey from writing and journalism to becoming one of the most recognized voices in collision repair media. He also talks about how media has shifted from print magazines and newsletters to podcasts, video, social media, SEO, and digital content. The conversation also dives into some of the biggest issues body shops are facing today, including ADAS, calibrations, insurer pushback, rising costs, AI, after-hours opportunities, and the need for shops to keep adapting. If you work in collision repair, automotive media, shop operations, or the broader aftermarket, this episode offers a valuable look at where the industry has been, where it is now, and where it may be heading next.

Learn more about Jason.

https://www.bodyshopbusiness.com/

Follow Jason on Linkdin

Facebook

Instagram

Youtube

In this episode of Driven to Repair, host John Webb sits down with Paul Hill, President of the Board of Trustees for the Collision Industry Foundation, longtime collision industry professional, and dedicated volunteer leader. Paul brings more than 34 years of experience in the automotive and collision repair industry, with a career that has included manufacturer sales, distribution sales, collision education, and industry support.

Paul shares how he grew up around the auto parts business, developed a lifelong love for cars, and eventually moved into the collision repair space. He also talks about his current work supporting companies that invest in collision education, along with his passion for giving back through organizations like CIF.

A major focus of this conversation is Paul's journey into volunteering with the Collision Industry Foundation, how he became involved, and what the foundation does to help people in the collision industry during times of need. Paul also discusses CIF's mission, the importance of creating more awareness, and how individuals and companies can get involved by volunteering, donating, or helping spread the word.

The episode also touches on Paul's personal commitment to service, including his work with youth programs, coaching, school leadership, and community involvement. Paul's story is a great reminder that leadership in the collision industry is not only about business. It is also about service, education, and helping others when they need it most.

To learn more, volunteer, or donate, visit https://www.collisionindustryfoundation.org/

In this episode of Driven to Repair, John Webb welcomes Aaron Schulenburg, Executive Director of SCRS, for an in-depth conversation about the evolving collision repair industry and the role SCRS plays in supporting repairers across the country.

Aaron shares how SCRS continues to educate, inform, and represent collision repair professionals by listening to the real challenges shops face and turning those insights into practical resources. The conversation covers the growth of SCRS, its leadership history, and the many programs built to help repairers operate stronger businesses.

John and Aaron discuss key SCRS initiatives including Repairer Driven News, Repairer Driven Education at the SEMA Show, ongoing support of the Database Enhancement Gateway, the Blueprint Optimization Tool, and member-focused programs such as national healthcare and 401(k) solutions. Aaron also explains how SCRS works with its Board of Directors and members to advocate for the industry, create meaningful change, and give collision repair businesses a stronger voice in the conversations shaping their future.

Learn More: SCRS: www.scrs.com

Aaron Schulenburg on LinkedIn: https://www.linkedin.com/in/aaronschulenburg/

SCRS YouTube Channel: http://www.youtube.com/scrscollision

Top 5 Pain Points in the Collision Industry: https://www.youtube.com/watch?v=TOFBYc9zsGg

Are you looking for a hands on, all in, customer satisifaction service company? You found the right video! We are TenPoint Complete. We are the best Net Prompter Score service company for helping you increase your score. We specialize in automotive repair service shops, insurance agencies and other organizations that want to make sure their customers are receiving the best in service. If you want to take your business to the next level, find out more at https://www.tenpointcomplete.com/

This conversation explores Petra Schroeder's path from her early career in Germany to over 30 years in the U.S. collision repair industry. She shares insights from her time with major brands, her leadership experiences, and her involvement with the Collision Industry Foundation. We discuss the power of networking, mentorship, and community, along with key challenges facing the industry today like technician shortages and evolving workplace culture. Petra also highlights how the industry comes together to support its own during times of need and why attracting the next generation is critical for the future.

In this episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Amy Shen, an experienced HR and recruitment expert, to discuss one of the biggest challenges facing the collision repair industry today: finding and retaining skilled talent.

​

Amy shares her insights into how human resources, recruiting, and leadership practices impact the success of automotive businesses. The conversation explores the importance of hiring the right people, how companies can attract younger generations into the trades, and why strong leadership and company culture play a critical role in employee retention.

They also discuss the evolving role of technology and AI in hiring processes, the importance of mentorship and training, and how collision repair businesses can create long-term career paths for technicians and staff.

​

In this episode, you'll learn:

• Why recruiting the right people is critical to long-term business success • How collision repair companies can attract younger generations into the trades • The role leadership and culture play in employee retention • Practical insights into hiring, onboarding, and developing strong teams

​

If you're an auto shop owner, collision repair professional, or industry leader, this episode provides valuable perspectives on building stronger teams and addressing the talent shortage in the automotive industry.

In the first episode of Driven to Repair, host John Webb, Managing Partner of TenPoint Complete, sits down with Doug Dybert Jr., entrepreneur, marketing strategist, and Fractional CMO of TenPoint Complete.

​

Together they explore how marketing, content creation, and artificial intelligence are transforming the automotive industry.

​

Doug shares his journey from working in his family's construction business to building companies focused on video marketing, digital strategy, and business growth, and explains why content and video are becoming essential tools for modern automotive businesses.

​

In this episode, listeners will discover:

• How AI is influencing marketing and customer engagement

• Why video and content marketing are becoming critical for automotive companies

• How businesses can use podcasts and digital content to build authority and trust

• Practical strategies for standing out in a competitive automotive market

​

This episode offers valuable insights for shop owners, operators, and industry leaders looking to understand how marketing and AI can help drive growth in today's evolving automotive landscape.