Jennifer welcomes her own friend Lisa Toenniges, the founder and CEO of Innovative Learning Group, to explore the evolving world of learning and development (L&D) and performance improvement. With nearly four decades of experience, Lisa shares her insights on how organizations can effectively align L&D initiatives with business outcomes, the importance of performance improvement over training for training's sake, and the role of technology in modern learning environments. Lisa discusses the challenges organizations face in implementing L&D strategies, the balance between formal training and just-in-time learning, and the future of work in the context of rapid technological change. She also offers valuable advice for aspiring L&D professionals, emphasizing the importance of understanding instructional design principles, staying connected with industry trends, and maintaining a human-centered approach to learning. Tune in to gain practical strategies for building a culture of accountability, leveraging performance support tools, and ensuring that learning initiatives drive real business results. Whether you're an L&D veteran or new to the field, this conversation is packed with actionable insights to help you navigate the complexities of organizational development and leadership.