In this episode, Workplace Innovator and Transformation Leader Tom Kegode joins Luke Fisher to reflect on his three-year journey driving major culture shifts at Lloyd's Banking Group and the lessons he's taking into his new chapter. With experience ranging from branch cashier to designing hybrid work and leading transformation, Tom unpacks the power of human-centered change.

Tom introduces the Work Lab, a 30-day sprint methodology for accelerating change, and shares how he grew a grassroots movement of 7,000 "catalysts" to drive momentum. He reveals the surprising impact of introducing short-form video storytelling to senior leaders, fostering crucial multi-generational exchange. Full of practical tips, this conversation explores how to optimize meetings, build capability, and create a truly inclusive culture by valuing human connection above all else.

Tom argues that culture is the differentiator in a high-tech world, emphasizing that leaders must prioritize adaptability and "staying human" as the pace of change accelerates.

Tom Kegode – Workplace Innovator & Transformation Leader Tom specializes in helping organizations and leaders create great cultures and build future-proof ways of working using innovation, sprint methodologies, and human-centered design.

Episode Outline

• From Branch to Transformation Leader Tom's journey from frontline customer service to reimagining the future of work at a major bank.
• Work Lab: The 30-Day Accelerator How sprint-thinking can rapidly drive change, and the three phases of Tom's Work Lab methodology.
• Building Momentum from Grassroots The strategy behind empowering 7,000 "catalyst" colleagues to own and unblock change.
• Evolution of Leadership Storytelling Why senior leaders need to embrace short-form video and the power of multi-generational exchange.
• Making Meetings Matter Practical tips on applying the "three A's" to stop noise and enhance team efficiency.
• Evolution, Not Transformation Why continuous iteration and change fluency are essential in a world that never stops changing.
• Adaptability: The Most Critical Leadership Skill Addressing the human need for connection and culture in an increasingly high-tech world.
• Enhancing Human Virtues with Tech How AI and technology can be used to create truly personalized and meaningful people experiences.
• Stop Parties Creating a dedicated space to review and eliminate the activities that drain organizational energy.

Host & Show Info

Host Name: Luke Fisher

About the Host: Luke Fisher is the CEO of Mo, a platform that's all about helping teams create workplaces where people genuinely want to be. Luke's on a mission to show that brilliant company culture isn't just a nice-to-have but what makes teams thrive, feel connected, and do brilliant work together. Mo helps organisations around the world turn their values from poster-board promises into real, everyday habits that bring teams closer and give everyone a sense of purpose. It's culture you can actually see and feel in action.

Podcast Website: Culture in Action

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