David Sakamoto has dedicated 10+ years of his career to continuously delivering value throughout the customer journey. His experience makes him a leader in customer success, transforming businesses and teams, and optimizing delivery of products and services to maximize customer value and propel revenue growth. Currently, he is the VP of Customer Success at Gitlab Inc., leading teams of Solution Architects / Sales Engineering, Professional Services and Technical Account Management / Customer Success Managers.

In this episode, David discusses how to drive the 'growth' stage (ie post-sales), adopting a 'kaizen' attitude of continuous improvement, ownership vs partnership, and the values and culture around the customer journey. 

As mentioned, you can find the Gitlab Handbook here: https://about.gitlab.com/handbook/

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