On this episode of the "Gen AI Breakthrough" podcast, Jessica Haley and David Gibbens discuss the findings from their annual HR Digital World Class®, highlighting key trends in the evolution of HR practices. They emphasize the importance of technology investment and digital enablement within HR operations, which allows organizations to shift their focus toward more strategic activities. The conversation also touches on the defining characteristics of Digital World Class® HR organizations, particularly their ability to align service delivery models with overall business strategies.