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Driving patient-centric change: insights from Mediclinic SA – E01 - Decoding the Customer
Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric change journey, what it takes to engage ~17,000 employees, and his tips for success.
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By Julia Ahlfeldt, Certified Customer Experience Professional
5
55 ratings
Kevin Seaman, Patient Experience Manager at Mediclinic South Africa, shares the catalysts for their patient-centric change journey, what it takes to engage ~17,000 employees, and his tips for success.