This episode features part-1 of a 2-part series on a potentially underrated topic in analytics.

In this segment, part-1, I interview CRM/CX expert Shantanu Goswami, to kickoff a discussion on the use of gamification.

If you're interested in what could likely be a relatively low-cost but high-impact use case for your data, that drives team results, you'll want to catch all 10-minutes of this abbreviated episode.

Be sure to give part-2 a listen to get additional ideas on this topic, which will be included in the next episode release.