What do you do when your team isn’t clicking?

When roles blur, responsibilities are unclear, and unity starts to fray?

In this episode of Chasing Sigma, Chaz Robbins and Randy Hiser explore why disunity often stems not from bad people—but from unclear processes. They break down how to build alignment and clarity using practical tools that empower teams to thrive.

You’ll learn:✅ Why technology alone doesn’t unify teams✅ The tension between “form and frenzy” on high-performing teams✅ How to use tools like the RACI matrix and SIPOC to bring structure and clarity✅ Why good tools don’t fix problems—skilled use of them does✅ How unity is built through awareness, desire, and shared process understanding

🧰 Featured Tools from the Craftsman’s Toolbox:

• RACI Matrix – Clarify who’s Responsible, Accountable, Consulted, and Informed

• SIPOC – Map how value flows through your organization

• Swimlane Process Maps – Align roles and systems

• Value Stream Maps – Expose bottlenecks and highlight true value