Join Wayne Butterfield and Kieran Gillmurray as they delve into the evolution of #ConversationalAI (CAI) from the early days at O2/BT to its transformative role in digital chat operations. 
 
Discover how #CAI empowers existing technologies, accelerates #digitaltransformation, and prioritizes employee experience in automation, and understand the pivotal role of #ChatGPT in enhancing customer interactions and driving innovation. 
 
Don't miss this engaging discussion on the benefits, business needs, and future potential of Conversational AI. 

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