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This Podcast captures a presentation by Nate Lanin, a web developer and training lead at MIT Sloan, about building user confidence in web content management systems through accessible training. Lanin outlines MIT Sloan's approach to user training, emphasizing that it avoids technical jargon and focuses on practical skills. The presentation details their training process, which includes understanding user personas, adapting training delivery based on real-time feedback, and providing robust post-training support. Lanin shares strategies for planning, conducting, and following up on training sessions to empower non-expert users to independently manage their website content.

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