<p>Duncan joins Tom and Bob on the show to discuss what Point B's clients are looking for in improving CX and the emerging trends in customer experience management. </p>

Duncan joins Tom and Bob on the show to discuss what Point B's clients are looking for in improving CX and the emerging trends in customer experience management.

<p>Duncan joins Tom and Bob on the show to discuss what Point B's clients are looking for in improving CX and the emerging trends in customer experience management.&nbsp;</p>

Duncan James - Chief Growth Officer and Owner, Point B

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.

Share Duncan James - Chief Growth Officer and Owner, Point B

Sign up to save your podcasts

Duncan James - Chief Growth Officer and Owner, Point B

Duncan James - Chief Growth Officer and Owner, Point B