So why would a tenant ask the rental agency to send a maintenance person round to change her lightbulb? Surely she should have expected to pay a call-out fee if she got someone in to do that for her?

Durban tenant’s light bulb moment

Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.

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Durban tenant’s light bulb moment

Durban tenant’s light bulb moment