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Dustin Gruss - Greatness Facilitator
I am Cleveland born and Cleveland bred, raised in the suburb called Berea, home of the Cleveland Browns. For many years people would be embarrassed by that last fact, but I am proud of it. I'm not demonstrating a poor taste in football teams, but instead, my support of the befuddled Browns franchise should tell you something else about me- my loyalty and appreciation for the underdog.
Just as the Browns have had their proverbial carousels of general managers, coaches, and quarterbacks over the last 20 years, I have had my share of carousels as well that have led me to where I am now. Allow me to explain.
I have over 20 years of experience in various customer service vocations- retail management, restaurant management, even a 7-year stint as a mail carrier in Central Florida. The consistent between all these vocations was my desire to meet and exceed the expectations of my customers, which I'd say I was pretty good at. The other consistent across all these jobs was the lack of sense of fulfillment I had despite how good I was doing at each. None of them made me feel like I was fulfilling my purpose. I enjoyed making my customers happy, but the gratification in those types of jobs leaves as quickly as it comes and it's on to the next sale. Deep down I knew there was something more.
https://www.stepuptogreatness.com/
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Send in a voice message: https://anchor.fm/richard-lamonica/message
Support this podcast: https://anchor.fm/richard-lamonica/support
Learn more about your ad choices. Visit megaphone.fm/adchoices
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By Richard LaMonicaI am Cleveland born and Cleveland bred, raised in the suburb called Berea, home of the Cleveland Browns. For many years people would be embarrassed by that last fact, but I am proud of it. I'm not demonstrating a poor taste in football teams, but instead, my support of the befuddled Browns franchise should tell you something else about me- my loyalty and appreciation for the underdog.
Just as the Browns have had their proverbial carousels of general managers, coaches, and quarterbacks over the last 20 years, I have had my share of carousels as well that have led me to where I am now. Allow me to explain.
I have over 20 years of experience in various customer service vocations- retail management, restaurant management, even a 7-year stint as a mail carrier in Central Florida. The consistent between all these vocations was my desire to meet and exceed the expectations of my customers, which I'd say I was pretty good at. The other consistent across all these jobs was the lack of sense of fulfillment I had despite how good I was doing at each. None of them made me feel like I was fulfilling my purpose. I enjoyed making my customers happy, but the gratification in those types of jobs leaves as quickly as it comes and it's on to the next sale. Deep down I knew there was something more.
https://www.stepuptogreatness.com/
---
Send in a voice message: https://anchor.fm/richard-lamonica/message
Support this podcast: https://anchor.fm/richard-lamonica/support
Learn more about your ad choices. Visit megaphone.fm/adchoices