My name Steven Spears, great to back with you for another episode together. Customer journey maps are a common way to document the full experience of being your customer. But are we doing it right? I’m joined by Esteban and Raj, two customer experience veterans who are rethinking this process. 
We dive into the flaws of how we look at customer journeys today in a very static way. Then discuss the elements of a dynamic customer journey and how it’s a more useful perspective tied to the real world.
All of that on this episode of the SAP Experts Podcast.

Episode 92: Dynamic Customer Journeys: A Beginner’s Guide – Raj Balasundaram & Esteban Kolsky

Getting the message, how things are done right, to a wide audience, through a new channel, by the right people.

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In an increasingly fast-paced world driven by financial and productivity metrics, how realistic is it to create a psychologically safe work environment for everyone while remaining focused on maintaining high standards and accountability? Could empathetic leadership be the answer for improved team dynamics and loyalty while simultaneously sustainably driving performance? 

To help us maneuver the delicate balance between empathy and accountability, we have with us John Massey – the Head of Leadership & Professional Development at SAP Digital. With 30 years of sales and sales management experience, he believes in the power of connection, competition, and self-improvement. John is an avid learner with a Master’s in Transformation and ICF Coaching qualifications. He values giving back to the community, having raised over €100K for charities and leading various diversity initiatives at SAP.

Together, we'll explore the role emotional intelligence plays in leadership and how it impacts team morale and productivity. John will share fascinating stories from his career, illustrating how empathetic leadership can solve complex problems. It's going to be a thought-provoking conversation!

So, let’s jump in, and don’t forget to like, share, and subscribe. I am your host Akshi Mohla, and you’re listening to SAP Experts Podcast

Episode 125: Empathetic Leadership – John Massey

Guest: Chandralika Hazarika – MD & Co-Founder, Bigthinx 
Host: Akshi Mohla – Global Head, Branding and Communications, SAP Digital, Customer Success

When I speak of avatars, what comes to your mind? Perhaps your social media cartoon mini-me or something you use in gaming? Or maybe even a popular animated series or one of the highest-grossing movie franchises of all time! But what if I were to tell you that with Artificial Intelligence, avatars can be leveraged to make fashion more sustainable, personalized, and inclusive, while simultaneously providing a compelling customer experience, thus, boosting profitability and brand engagement?

Bigthinx makes this a reality with a digital shopping experience, complete with mobile body scanning, immersive showrooms, and virtual try-ons. And to tell us all about this SAP.io startup, joining us today is Chandralika Hazarika, the MD, and Co-Founder of Bigthinx. 

A seasoned branding and marketing professional with over 15 years of experience, she redirected her focus toward digital entrepreneurship, aiming to establish digitally empowered brands. At Bigthinx, she's revolutionizing consumer engagement in the metaverse, creating intuitive high-tech products for various sectors such as fashion, retail, gaming, and wellness. Additionally, she expresses her passion for fashion through her label, Velvet Piano. An advocate for women in tech, Chandralika earned the Accenture "Women in Tech" 2021 award.

So, let’s jump in, and don’t forget to like, share, and subscribe. I am your host Akshi Mohla, and you’re listening to SAP Experts Podcast. 



Follow SAP Digital: https://www.linkedin.com/company/sap-digital-customer-success/ 
Learn more about Bigthinx: https://bigthinx.com/ 


Follow Chandralika: 
LinkedIn: https://www.linkedin.com/in/chandralika-hazarika/

Follow Akshi: 
LinkedIn: https://www.linkedin.com/in/akshimohla/ 
Polywork: https://www.polywork.com/akshi 

Please like, share, and subscribe!
Send feedback and questions to akshi.mohla@sap.com.

Episode 124: Digital Fashion with Generative AI & Metaverse – Chandralika Hazarika, Bigthinx

Guest: Kunal Waghmare – Practice Director, Emerging Supply Chain Solutions, Bristlecone 
Host: Akshi Mohla – Global Head, Branding and Communications, SAP Digital, Customer Success
Welcome to SAP Experts Podcast! I am your host Akshi Mohla, and we’re back – back again to dive deep into the world of Digital Innovations and best practices that make the world run better. Together we will explore the latest trends, insights, and success stories with industry experts and thought leaders.

Joining us today is Kunal Waghmare, the Practice Director at Bristlecone – an SAP partner headquartered in San Jose, California, and a part of the Mahindra group. He focuses on solving end-to-end supply chain challenges for customers via emerging SAP solutions. With extensive experience across various industry verticals, Kunal has been at the forefront of business and technology programs, enabling companies to achieve their digital transformation goals.


In this episode, we'll discuss the three-legged stool companies, partners, and SAP form in a digital transformation journey. We also delve into the critical importance of an early and holistic understanding of current challenges and desired business process improvements in achieving successful outcomes. Finally, we also explore the SAP Digital Value Discovery Platform and its role in enabling an immersive and comprehensive discovery while providing tangible, value-centric, customer-specific outputs at scale and unmatched velocity. 


So, let’s jump in, and don’t forget to like, share, and subscribe. You’re listening to SAP Experts Podcast. 


Learn more about Digital Value Discovery and book your introductory session: https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_zd5hkm2r 


Learn more about Bristlecone: https://www.bristlecone.com 


Follow Kunal:
LinkedIn: https://www.linkedin.com/in/kunalwaghmare/ 

Follow Akshi: 
LinkedIn: https://www.linkedin.com/in/akshimohla/ 
Polywork: https://www.polywork.com/akshi 

Please like, share, and subscribe!
Send feedback and questions to akshi.mohla@sap.com.

Episode 123: Demystifying Digitization – Early Value-Centric Exploration for Future-proof Transformation – Kunal Waghmare

Retail is changing – always. New consumer habits and priorities are making supply-chain traceability, inventory optimization, and waste reduction a top priority for retailers. In conversation with Sobouh Rahimi, Julie Vargas shares her vision for incorporating RFID technologies in everyday life, and how Avery Dennison and SAP are already incorporating such innovations with retailers like Macy’s.

You’re listening to SAP Experts Podcast!

Episode 122: Innovations in Retail: Reducing Waste via Cloud

Welcome to SAP Experts Podcast and a very Happy New Year 2023 to everyone! I am your host Akshi Mohla, and I am so excited to back from my maternity leave. As a new mom, I can not overstate the importance of mixing instinct, innovative new practices with the tried and tested expert wisdom. Similarly, within Software as a Service, the technology is ever evolving and so are the needs of our customers. And this is where the discerning wisdom of analysts comes in. Having deep understanding of both tech and customer industries – analysts combine the two to guide both our customers and the direction of our solutions. 
Which is why, we are kicking 2023 off by discussing the strategic importance of Analyst relations with none other than the dynamic and inspiring, Clare Henry.

Clare is the Global Vice President of Analyst Relations at SAP. The core mission of this team is to engage with and assimilate industry analyst perspectives into SAP’s business strategy AND ensure analysts around the globe have accurate and timely education on SAP.    
Prior to this role, Clare was head of Analyst Relations at Microsoft and spent her prior years in product marketing, where her team was responsible for driving the technical cloud scenarios. Clare loves spending time with her family. She is also deeply committed to the St. Paul community in Petit Trou, Haiti and affordable housing causes in Seattle.

You’re listening to SAP Experts Podcast!

Episode 92: Dynamic Customer Journeys: A Beginner’s Guide – Raj Balasundaram & Esteban Kolsky

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