Whenever people think of Customer Experience, they primarily focus on the front office people, processes, operations and the solutions that support them. However, a strong back office can make or break an organization. Imagine how your Customer Experience would be affected by a company's improper order fulfillment, would you do business with them again? How about if you were to be charged the incorrect amount - wouldn't that deter you from ever doing business them again? In this episode, Dr. KJ and Kevin speak with Sandra Larrea, Director of Technical Specialist Management at Microsoft to talk about what Dynamics 365 has to offer for your back office processes.

 

Episode Topics

• How is Dynamics 365 being used by customers to improve their back-office processes?
• What are customers finding most valuable about Dynamics 365 for their back-office?
• What is the most impactful thing about Dynamics 365 for a customer's back-office processes?

 

Useful Resources:

• Take 5 steps toward a better ERP: 5 Steps Closer to a better ERP System| Microsoft Dynamics 365
• Microsoft Learn: Microsoft Certified: Dynamics 365 Fundamentals (ERP) - Learn | Microsoft Docs
• Microsoft ERP

 

About Sandra Larrea

Sandra joined Microsoft 6.5 years ago as a Technical Specialist after having spent 15 years in the Dynamics 365 Finance and Supply Chain Partner Channel as both a Delivery and Pre- Sales Professional for customers across the globe.   She is a former controller for a $650 million Point of Purchase Manufacturer in Chicago which is where she started her ERP journey.   In total, Sandra has over 35 years of business experience, pre-sales and implementation experience and Microsoft Dynamics solution selling with companies of all sizes domestic and global.  Sandra currently is a Technical Specialist Manager in the MFG OU providing oversight and direction of 11 talented Finance and Operations TSP’s. Sandra’s team supports all the Dynamics Finance and Supply Chain opportunities for our major and strategic customers nationally in the MFG OU.

 

Connect with Sandra here - Sandra Larrea | LinkedIn

 

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