ITR - IT Reality

E-Mail vs Chat, Which is better in a given instance?

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This week, Richard Kenyan and Vince Wood cover communicating methods E-Mail and Chat in the IT space in 2020.

  • Pros & Cons
  • E-Mail - Slower/more detailed
  • Chat - instant/less detail/formatted
  • Software Clients & their effect
  • Business Gotchas
    • Misuse
  • Misunderstanding
    • Of purpose
  • Of value when only looking at the bill for X service
  • Missed opportunity
  • Constant Contact - Ticketing updates - Use of IM is more efficient than email? Updates frequently to keep teammates abreast of situations.
  • How to use each to avoid a meeting
    • Reference: “This meeting could have been an e-mail”

    Links mentioned in this episode:

    https://writingexplained.org/e-mail-or-email

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    ITR - IT RealityBy Vince Wood
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