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What is Conversational waste?
It is one of the greatest hidden costs to organisations and high performance. Conversational waste is when we have conversations that do not generate the action or result we are after or are required to achieve the desired outcome.
So let's run through some examples of conversational waste.
- Repeating ourselves
- Making assumptions that people understood our request or our instruction
- Jumping into the task or exercise without clarifying expectations or roles
- Having to redo, repeat, rework, modify
- People say yes when they don't understand because they fear asking questions.
One or all of these can lead to conversational waste, and we are sure you can come up with many more examples from your own experience.
People don't realise that when we take the time to have good conversations, we save time, reduce risk, and increase efficiency.
People often ask us why did you waste our time taking those two hours to have a conversation when nothing went wrong. Our response… that's why nothing went wrong. And that's why everything went well because by taking the two hours, you probably saved five, if not more, and ensured that people were doing it safely and efficiently.
Thinking about our work environments, what are they? They are created by humans and operated by humans. And therefore, millions of conversations happen all day long, so let’s have conversations that count and reduce conversational waste.
Throughout this episode, we discuss what it takes to reduce conversational waste.
Today's Emotional Gem is... IMPATIENCE, visit the show notes to find out more.
Show notes can be found here www.safetycollaborations.com/e007 for the full show notes, leave your thoughts, questions and comments and discover more about how we may help you.
Connect with Us
- Email: [email protected]
- Website: safetycollaborations.com
- Leave us a comment in the show notes on our website
- LinkedIn: Karin Ovari, Nuala Gage, and Company Page
Help Us
If you enjoyed this episode, please help us spread the word and leave a review on your preferred podcast player.
Stay Safe, Stay Well
The Safety Collaborators
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By Safety CollaborationsSend us a text
What is Conversational waste?
It is one of the greatest hidden costs to organisations and high performance. Conversational waste is when we have conversations that do not generate the action or result we are after or are required to achieve the desired outcome.
So let's run through some examples of conversational waste.
- Repeating ourselves
- Making assumptions that people understood our request or our instruction
- Jumping into the task or exercise without clarifying expectations or roles
- Having to redo, repeat, rework, modify
- People say yes when they don't understand because they fear asking questions.
One or all of these can lead to conversational waste, and we are sure you can come up with many more examples from your own experience.
People don't realise that when we take the time to have good conversations, we save time, reduce risk, and increase efficiency.
People often ask us why did you waste our time taking those two hours to have a conversation when nothing went wrong. Our response… that's why nothing went wrong. And that's why everything went well because by taking the two hours, you probably saved five, if not more, and ensured that people were doing it safely and efficiently.
Thinking about our work environments, what are they? They are created by humans and operated by humans. And therefore, millions of conversations happen all day long, so let’s have conversations that count and reduce conversational waste.
Throughout this episode, we discuss what it takes to reduce conversational waste.
Today's Emotional Gem is... IMPATIENCE, visit the show notes to find out more.
Show notes can be found here www.safetycollaborations.com/e007 for the full show notes, leave your thoughts, questions and comments and discover more about how we may help you.
Connect with Us
- Email: [email protected]
- Website: safetycollaborations.com
- Leave us a comment in the show notes on our website
- LinkedIn: Karin Ovari, Nuala Gage, and Company Page
Help Us
If you enjoyed this episode, please help us spread the word and leave a review on your preferred podcast player.
Stay Safe, Stay Well
The Safety Collaborators