Checkup Podcast with Katie and Alan

E08 - Navigating Generational Differences in Healthcare


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HOW TO RECHARGE YOUR BODY WHEN YOU HAVE CHICKENS

Alan says his family acquired six chickens three days ago. The chickens have provided an egg every single day. Alan is counting down the days till his wife and he head to Montana for annual vacation.

WHAT DOES IT LOOK LIKE AS HEALTHCARE PROFESSIONALS IN A MULTIGENER

What does it look like as healthcare professionals in this multigenerational workplace where we may have different preferences for a variety of things?

DO I LIVE TO WORK OR DO I WORK TO LIVE?

Some may view I live to work, others may I work to live these are different preferences. If I view my lens as right, this can lead to conflictual situations.

ARE THERE SOME OTHER WAYS THAT YOU SEE PREFERENCES CONFLICTING AMONG OUR GENERATIONS

How do we work together? Why? To improve the quality of the patient's well being that we serve. What are the expectations? How can I connect relationally?

HOW TO PREVENT CARDIAC BURNOUT

Having that relational connectivity was something that I think was important to prevent me from becoming burned out. To me that is high quality patient care.

THE ROLE OF PERSONAL MOTIVATION IN HEALTHCARE

I like to spend more time with patients. It's what motivates me, it's what energizes me. Different preferences in the way we do that can be part of those things that motivate us.

KATIE'S COMMENTS ON THE WORKPLACE

The why and the motive in doing this is very important. If I see someone's preference, I make assumptions, oh, Katie doesn't want to do the work. Can I appreciate those differences and still be true to who I am?

PHYSICIANS: THE NEED FOR HEALTHY CONFLICT

The weapon I was referring to comes out of a system five voices that giant worldwide has developed. The weapon means I am not for you. I am more likely against you or I'm for myself. Conflict, when it comes out like that is unhealthy conflict.

WALLS OF SELF-PRESERVATION

As leaders, we define culture. Think about how that environment is going to serve the patients that we've been entrusted to care for. distinguish between style and perhaps what we would say is appropriate attire.

DISCUSSING MONEY IN THE WORKPLACE

Alan, tell me, what about money? Do you think that is something that as generations might view differently? Is that something that has an impact on the workplace, especially in healthcare? And it dovetails quite nicely from what we just talked about in that I can view attire money as well.

MONEY AND ITS ROLE IN MOTIVATION

For some generations, money can be a significant motivator. But to the level of motivation, I see it at times very different. This is where we want to have this yellow flag, that engine warning light can come on.

THE 3 QUESTIONS FOR TALKING MONEY

Alan asks three questions to understand people from different generations. He asks them through the lens of curiosity, not contempt. This is not meant to change your preference, but to appreciate the differences.

RELATIONAL CONNECTIONS IN THE WORKPLACE

First and foremost, relational connectivity. If I know you're for me rather than against me or for yourself, I can guarantee the workplace culture is going to be healthier. And if we take that now to our patients, if we build that relational connectivity with the patients we serve.

THE CULTURE OF THE WORKPLACE

Think of it as something to manage, not something to solve. How can we all work together? Doesn't mean we're going to think alike. For those of you who are leading these organizations, keep in mind you are defining the culture in your workplace.

KATIE, ANY THOUGHTS ON HEALTH AT WORK?

When we talk about health, we are not just talking about in the workplace. This is a both and at home, at work, personally and professionally. Not easy to do, but that intentionality is so important. And we can do it together.

A DISCUSSION ON GEN-19 DIFFERENCES

Where are we headed next time? A discussion on generational differences. There will be repetition and part of this is because these things are not in silos isolated.

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Checkup Podcast with Katie and AlanBy Alan Spies