In this deeply reflective episode of Founders Across Borders, host Yukta Kandhari sits down with Professor Jennifer Lacroix an expert in cross-cultural communication to explore the hidden skills that shape meaningful connections in today’s globalized world.

Jennifer dives into the art and science of listening a lifelong skill that so many overlook, yet one that sits at the heart of authentic communication. Together, Yukta and Jennifer unpack why listening goes far beyond hearing words it’s about understanding context, language, and sound, and staying present with curiosity and empathy.

They discuss how identity is not fixed, but fluid shaped by our life stories and cultural experiences and how being aware of this helps us communicate with clarity and purpose. Jennifer shares why building trust is more important than worrying about offending someone in tough conversations, and why soft skills like empathy and curiosity are more critical than ever in a world where AI and automation can’t replicate authentic human connection.

Listeners will gain practical insights into co-creation and audience adaptation learning how to engage people from diverse backgrounds by creating safe spaces for authenticity. The conversation also touches on the value of cultural capital alongside economic capital, and how curiosity and metacognition the ability to understand how we learn can transform how we relate to ourselves and others.

Jennifer and Yukta highlight why health and well-being are non-negotiable foundations for personal and professional success. They explore how flexibility and flow help us navigate ambiguity and why mistakes should be reframed as valuable learning opportunities, not setbacks.

From personal stories to practical frameworks, this episode is a must-listen for anyone who wants to build genuine relationships, strengthen their communication skills, and make people feel seen and heard whether you are a leader, a student, or simply someone seeking more authentic connections in everyday life.

📌 Topics Covered:

• The art of listening: why it’s more than just hearing

• How identity evolves through cultural experiences

• Building trust and empathy in cross-cultural conversations

• Soft skills that set you apart in a rapidly changing world

• The role of curiosity in connecting across cultures

• Clarity and purpose: understanding yourself to communicate better

• Co-creation as a powerful tool for engagement and learning

• Adapting to diverse audiences and creating safe spaces for authenticity

• The hidden value of cultural capital

• Health and well-being as the foundation for success

• Metacognition: becoming aware of how we learn and grow

Tune in to Founders Across Borders to gain timeless insights that will help you listen better, communicate more clearly, and build authentic relationships in every area of your life.

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