The Analytics Show

E11 - Eric Nguyen - Humanising the Robotic Process Automation at Organization and For A Better Customer Experience

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Are you struggling to work from home during this Coronavirus pandemic?

Learn how automation can help speed up the process and make it easier for organisations to get things done from Eric Nguyen.

Eric has over 15 years of experience in the fields of automation, data, and customer experience with a successful track record with companies of the likes of Telstra and Datacom. He is currently working as the Robotics and Automation Lead at Datacom, one of the leading IT services companies in the Asia Pacific region.

His vision is to help businesses get the most out of the ongoing revolution of RPA and business analytics.

In the episode, we get to learn from him how:

  • Businesses can save money as well as make money with RPA.
  • Automation opens up endless possibilities and frees up time for employees to engage in creative thought processes and value-added service creation.
  • You can start RPA and get benefitted right away leveraging whatever you have.
  • Data and analytics actually function hand in hand to increase efficiency of both disciplines.

    • Eric also shares with us some very insightful true stories.

    Listen to the podcast for all this and much more!

    LinkedIn Profile URL: https://www.linkedin.com/in/eric-nguyen-6b57b717

    What is one book that you would gift to your younger self and why this book?

    • How to Win Friends & Influence People by Dale Carnegie

      • https://www.amazon.com.au/How-Win-Friends-Influence-People/dp/146075266X/

      • Sexy Little Numbers by Dimitri Maex

        • https://www.amazon.com.au/Sexy-Little-Numbers-Dimitri-Maex/dp/0307888347/

        Links to His Organisations:

        • https://www.telstra.com.au/
        • https://www.datacom.co.nz/

          • Conferences: 

          • http://claridenglobal.com/conference/rpa-and-ia-au2018/global-speakers/
          • https://www.criterionconferences.com/event/contact-centres-conference/speakers/

            • Articles:

            • https://www.linkedin.com/in/eric-nguyen-6b57b717/detail/recent-activity/posts/
            • https://medium.com/@ziziavic/automation-what-is-in-it-for-me-160dfcb83de9
              • ...more
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