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E114 - Eric Nguyen - Humanising the Robotic Process Automation at Organisation for a Better Customer Experience
Do you remember the struggle to adjust to the work-from-home life at the start of the Coranavirus pandemic?
Or is this still something you’re dealing with everyday?
In this blast from the past classic TAS episode all the way back from you-know-when, Eric Nguyen talks about how automation could have sped up the transition.
Maybe we’ve learned our lesson.
But you never know what the future could bring.
Meet Eric Nguyen
Eric’s Role as an RPA Leader at Synergy Group
Eric Nguyen is the Senior Manager of Robotic Process Automation at Synergy Group Australia - a business consultancy that offers a full range of consultancy, project and managed services uniquely tailored to the challenges of Government. With a strong resolve to deliver success, they pride themselves on collaborating with clients to understand true potential. Synergy Group aims to develop lasting relationships with clients, seeing themselves as partners in the never-ending journey of identifying and solving Australia’s challenges.
Eric’s Other Work in Technology
Eric has over 15 years of experience in the field of automation, data, and customer experience, with a successful track record with companies of the likes of Telstra and Datacom. His vision is to help businesses get the most out of the ongoing revolution of RPA and business analytics. Throughout his career, he has helped numerous enterprise businesses, government agencies and SMEs through automation, data insights, and agile ways of working.
Apart from that, Eric is a sought after speaker in numerous conferences across the globe. He frequently emanates his knowledge and experience as a featured speaker at various conferences, such as Big Data Framework. Currently, he is also a Judge at AI Journal’s Global Excellence Annual Awards for 2022 and a Committee Member with the Australian Computer Society.
Automation, RPA, and Data Analytics
In this exclusive analytics podcast episode, Eric shares:
If you are an analytics professional or leader looking to implement Robotic Process Automation in your organisation to improve efficiency and innovation, this is the episode you do not want to miss.
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By Jason Tan
5
1313 ratings
Do you remember the struggle to adjust to the work-from-home life at the start of the Coranavirus pandemic?
Or is this still something you’re dealing with everyday?
In this blast from the past classic TAS episode all the way back from you-know-when, Eric Nguyen talks about how automation could have sped up the transition.
Maybe we’ve learned our lesson.
But you never know what the future could bring.
Meet Eric Nguyen
Eric’s Role as an RPA Leader at Synergy Group
Eric Nguyen is the Senior Manager of Robotic Process Automation at Synergy Group Australia - a business consultancy that offers a full range of consultancy, project and managed services uniquely tailored to the challenges of Government. With a strong resolve to deliver success, they pride themselves on collaborating with clients to understand true potential. Synergy Group aims to develop lasting relationships with clients, seeing themselves as partners in the never-ending journey of identifying and solving Australia’s challenges.
Eric’s Other Work in Technology
Eric has over 15 years of experience in the field of automation, data, and customer experience, with a successful track record with companies of the likes of Telstra and Datacom. His vision is to help businesses get the most out of the ongoing revolution of RPA and business analytics. Throughout his career, he has helped numerous enterprise businesses, government agencies and SMEs through automation, data insights, and agile ways of working.
Apart from that, Eric is a sought after speaker in numerous conferences across the globe. He frequently emanates his knowledge and experience as a featured speaker at various conferences, such as Big Data Framework. Currently, he is also a Judge at AI Journal’s Global Excellence Annual Awards for 2022 and a Committee Member with the Australian Computer Society.
Automation, RPA, and Data Analytics
In this exclusive analytics podcast episode, Eric shares:
If you are an analytics professional or leader looking to implement Robotic Process Automation in your organisation to improve efficiency and innovation, this is the episode you do not want to miss.