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E12: MindShift and WordShift- How Changing Our Thoughts and Language Can Help Empower Customers
Sherry Kelley Marshall discusses a conversation that the SWORWIB is having with committee members, workforce partners and legislative representatives about Mind/Shift and Word/Shift and how changing our thinking and language can have a positive impact on customers' lives. Discover the work that the SWORWIB isleading in both a white paper on MindShift and WordShift, and what's behind the pursuit of these messaging and wording that needs adjustments for this era.
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By SWORWIBSherry Kelley Marshall discusses a conversation that the SWORWIB is having with committee members, workforce partners and legislative representatives about Mind/Shift and Word/Shift and how changing our thinking and language can have a positive impact on customers' lives. Discover the work that the SWORWIB isleading in both a white paper on MindShift and WordShift, and what's behind the pursuit of these messaging and wording that needs adjustments for this era.