Rosie Roca is the Chief Customer Officer at Hopin, one of the world’s leading virtual events platforms which was recently valued at over $2 Billion. Rosie is a customer experience pro, having started her career with the New England Patriots before moving into software at RelateIQ which was acquired by Salesforce in 2014 where she then became SVP of Salesforce Essentials Customer Experience. In this episode, Rosie discusses pivotal moments in her career, virtual events, and the challenges facing rapidly-scaling teams.