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Think the internet is “down” while Teams is still open? That tiny contradiction kicks off a fast, funny, and painfully real tour through helpdesk chaos with Joseph, our favourite identity and access management gatekeeper. We break down the ten most common IT ticket nightmares and why they spiral: from dead mice that just aren’t plugged in, to Wi‑Fi “outages” caused by airplane mode, to the dreaded “everything is down” when a single VGA cable is loose.

Joseph pulls back the curtain on the IAM workflow—provisioning accounts, enforcing MFA, auditing access—and shows how vague tickets waste hours that should be spent securing systems. We confront the big risks head-on: forwarding phishing emails to the entire company, unplugging routers because they’re “too loud,” and handing out local admin rights to install a printer driver. Expect clear explanations of least privilege, backups, access recertification, and why change control stops minor errors turning into full-blown incidents.

We also play two crowd-pleasing games—Fix It or Forget It and Ticket Translations—to decode what people really mean when they write “emails are disappearing,” “camera won’t turn on,” or “website is down.” You’ll leave with practical checks to try before raising a ticket, smarter ways to describe problems, and a sharper sense of when to escalate. Whether you’re in IT or just trying not to break your laptop, this is a survival guide to better tickets, fewer outages, and happier teams.

Enjoyed the ride? Follow the Admin Life podcast, share this episode with your team, and drop us your wildest anonymous ticket—yours might feature next time. If it made you laugh or saved you time, leave a quick review and tell a colleague.

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