In this episode we speak with Ilana Jackman about empathy.

We speak about the importance of empathy, on both personal and business lines, and how good empathy can make a positive difference to both, and help to get things done more efficiently.

Ilana has spoken before on the show and we're sure that we are not alone in benefitting from her lived experiences, wide knowledge and sage advice, and in this episode we cover some very topical and also timeless hints and tips, which we're sure you, dear listener will find useful.