David Armano doesn't miss when it comes to spotting a trend. His latest Substack is evidence. A marketing and CX leader who has worked with some of the most recognizable names in business, assisting brands as they evolve with technology, he spent a decade as the Global Strategy Director for Edelman, worked on autonomous vehicles for Cruise and now currently leads marketing at Soul Machines, an AI Avatar platform and spends his time focused on Generative AI, Enterprise LLMs, and the evolution of the customer experience.