eCom@One with Richard Hill

E189: Clare Haskins - From E-Wallets to Cryptocurrency: The Changing Landscape of Payment Options


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If you aren’t offering a diverse range of payment options, you will be losing sales. 

Clare Haskins, Head of Revenue Operations at Ecommpay, dives into the world of alternative payment methods. Clare brings over a decade of experience in payments and finance, providing valuable insights into the changing landscape of digital payments.

They explore the rise and fall of buy now, pay later services, the increasing popularity of digital wallets and cryptocurrencies and the potential impact of emerging technologies such as wearable payment solutions and biometrics. 

Throughout the conversation, they emphasise the importance of security, convenience, and customer value optimisation in the ever-evolving payment industry.

Tune in as they discuss the challenges, ethical considerations and regulatory changes shaping the future of digital payments, and gain exclusive recommendations on how merchants can effectively integrate alternative payment options to meet their customers' preferences. 

Stay tuned for a thought-provoking discussion on the future of payments and what it means for businesses and consumers alike.

Topics Covered: 

00:24 - Why merchants should offer diverse payment methods 

05:47 - Consumers embrace digital wallets over physical cards

08:28 - Concerns about cashless society and fees online

12:30 - Crypto is the next wave of payments

15:44 - Popular eCommerce payment options for customer expansion

19:36 - Facial recognition, biometrics, voice control and accessibility

23:28 - Buy now pay later creates financial snowball

30:51 - Humans vulnerable, data protection and security guidelines

34:16 - Security concerns with various online payment options

38:31 - Evolving merchant-consumer dynamics and adapting to market changes

41:15 - Consider market payment strategy for future relevance

43:08 - Limited options create missed opportunities in retail

45:53 - Stay updated on crypto and prioritise mobile operability


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eCom@One with Richard HillBy eCom@One

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