Ernest Mayer is a Lean Six Sigma Black Belt Project Manager at Providence Health & Services in Portland, Oregon. He explains the Daily Management System (DMS) he has helped developed with local nonprofits, and how that transitioned into a rollout across Providence. He explains that DMS is more than a set of tools and metrics, it requires a culture change that starts with managers transitioning to leaders, where they coach and mentor instead of dictate and give orders.  

Connect with Ernest at https://www.linkedin.com/in/ernest-mayer-45368b15/