A web search for “inclusive design” will turn up at least a dozen different definitions. But for physical environments, inclusive design is about making spaces healthier, safer, and more convenient for everyone. Building and ADA codes only get us partway there. In this conversation with Haworth’s John Scott, Gail Napell of Gensler’s San Francisco office shares why—especially now—inclusive design is so important in the workplace; how it differs from universal design; and why clarity, choice, and empathy for all are its key drivers.