Customer Experience (CX) Management

E20 - Augmented reality and customer experiences


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In this podcast, Carlos interviews Dr. Ana Javornik (https://javornik.me/) about her work on augmented reality and customer experiences. The discussions is based on the following published paper: Javornik, A., Marder, B., Pizzetti, M., & Warlop, L. (2021). Augmented self-The effects of virtual face augmentation on consumers' self-concept. Journal of Business Research, 130, 170-187. https://www.sciencedirect.com/science/article/pii/S0148296321001855

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Customer Experience (CX) ManagementBy Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco


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