Are you making the most out of your contact centre data?

Before the dissatisfied customers contribute to the lower P&L and CLTV, wouldn’t it be better to look into the dissatisfactions your customers have?

Max Ball, Director - Product Marketing at RingCentral, is here with all the answers.

RingCentral, Inc. (NYSE: RNG) is a global provider of unified communications & cloud collaboration solutions for businesses across industry verticals. The company has a revenue of $903 million USD (2019) with around 5,000+ employees. Max is responsible for positioning all contact centre & customer experience offerings.

The points discussed in this episode include:

- How to go beyond just operational reporting with contact centre data to improve the customer journey.

- Why only the larger companies get the most out of contact centre data

- What enablers you can use for your contact centre data

- The role of messaging apps in the contact or call centres

- Dangers of using emerging tech, i.e. bots and AI, & how to avoid the dangers

- The model for the perfect bot-human integration at the contact centres

Want to improve your customers’ experience? Don’t miss this out!

#data #analytics #customerexperience #dda