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Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Support & Community at Mavenlink. During this episode, these CS masters found themselves on opposing sides of the issue: Who should own renewals, Sales or CS?
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Catalyst recently released The Great CS Debate which had CS leaders vote on the top 10 most controversial topics in Customer Success. This episode features a friendly debate between two experienced CS leaders; Scott Dzialo, Director of Customer Success, Enterprise & Strategic Accounts at Braze and Sabina Pons, Vice President of Client Success, Support & Community at Mavenlink. During this episode, these CS masters found themselves on opposing sides of the issue: Who should own renewals, Sales or CS?