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August 30, 2023

E210 | Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line with Luis Barbosa, Customer Experience Leader at Teya

31 minutes

Today on the show we have Luis Barbosa, the Customer Experience Leader at Teya.

In this episode, Luis shares his experience in the Navy and how it shaped his approach to customer success.

We then discussed the role of customer success operations and its importance in improving processes and enhancing customer relationships.

Lastly, we wrapped up by talking about the challenges of transitioning accounts between customer success managers and the need for proper documentation.

As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly at [email protected]. Don't forget to follow us on Twitter.

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

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