Sign up to save your podcasts
Or
Share E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
E22: Part 1 - How AI Is Rewiring the Contact Center - Special Guests Tim Knox and Michael Clark
In this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance.
They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, and what the next 12–18 months might mean for contact center technology and operations.
A must listen if you are thinking of a Contact Center transformation in the future and want top trends
(42) Tim Knox | LinkedIn
(42) Michael Clark | LinkedIn
View all episodes
By Scott Meddings and Matt NobleIn this two part episode, industry leaders unpack how AI is transforming contact centers — from real-time intent detection and transcription to 24/7 AI front-ends and regulatory challenges in finance.
They discuss practical use cases, the evolving role of human agents, model-agnostic strategies, and what the next 12–18 months might mean for contact center technology and operations.
A must listen if you are thinking of a Contact Center transformation in the future and want top trends
(42) Tim Knox | LinkedIn
(42) Michael Clark | LinkedIn