Today on the show we have Jim Schattin, the Chief Customer Officer at Algolia.

In this episode, Jim shares his unique experiences in shaping customer success strategies in different technological environments. We dive deep into the contrast between cloud-based and on-premise solutions, examining how customer engagement and success practices vary across these platforms.

We then discussed the evolution of customer success from his time at Alteryx, focusing on the challenges and rewards of managing on-premise solutions. We wrapped up by discussing his current role at Algolia, shedding light on how customer success is managed in a cloud-centric organization.

Mentioned Resources:

• Alteryx
• Algolia

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.