Warrior Cloud

E23. The Customer is Not Always Right: Why It's Okay to Fire Them


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Welcome to the latest episode of the 2A Warrior Podcast, where Ryan G shares his insights into the importance of choosing your customers wisely. Ryan highlights that not everyone is your ideal customer and that it's important to work with people who align with your values and beliefs. 

He shares a recent experience where a customer was being rude and aggressive, and despite paying a decent amount of money, Ryan decided to cut ties and send them a email stating that they had violated their policy.

Ryan emphasizes the importance of having a line in the sand and standing by your values, regardless of the situation. He shares the lesson he learned from Alex Hormozi, who was betrayed by his business partner for half a million dollars, and how he realized the importance of believing people when they show you who they are.

In this episode, Ryan shares five key takeaways:

  1. You have the power to choose your customers and work only with those who align with your values and beliefs.
  2. The customer is not always right, and it's okay to fire them if they violate your policies.
  3. It's important to have a line in the sand and stand by your values, even if it means losing customers.
  4. Toxic customers can affect your mental health and the success of your business, so it's important to say no to them.
  5. Choosing your customers wisely is crucial for the long-term success of your business.
  6. If you're a firearm instructor looking to build a successful business, visit WarriorCloud.io for resources and tools to help you achieve your goals. Don't compromise on your values and choose your customers wisely to build a thriving business that aligns with your beliefs.


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    Warrior CloudBy Ryan G. Thomas