Trailblazing for Success: Inspiring Leaders

E23 | The Power of Transition: Hospitality, Communication and Self-Care with Rebecca Iriarte

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Summary

Rebecca Iriarte, former Managing Director of Development for City Year Denver, discusses her experience in the hospitality and nonprofit sectors and the importance of gaining perspective as a leader. She shares how she learned the value of listening and observing when starting a new role and how it helps her understand the needs and challenges of the organization. Rebecca also emphasizes the importance of building relationships and trust with team members before making significant changes. Overall, the conversation highlights the significance of empathy, communication, and teamwork in leadership.


Keywords

leadership, perspective, hospitality, nonprofit, listening, observing, relationships, trust, empathy, communication, teamwork, sales, building relationships, trust, communication, leadership, understanding donors, following through, consistency, valuing opinions, self-care


Takeaways

  • Gaining perspective as a leader is crucial, even if you haven't done every role within the organization.
  • Taking the time to listen and observe when starting a new role helps understand the needs and challenges of the organization.
  • Building relationships and trust with team members before making significant changes is essential for successful leadership.
  • Empathy, communication, and teamwork are key elements of effective leadership. Understanding donors and clients is crucial for effective sales and fundraising.
  • Building trust through consistent behavior and follow-through is essential.
  • Effective communication and valuing the opinions of team members contribute to successful leadership.
  • Taking care of oneself is important for personal and professional growth.


    • Sound Bites

    • "I love that those are two very different things, but they've collided."
    • "Every department is so important for the entire organization to work well."
    • "Shut up for 30 days. Just jump in and become a part of that organization."
    • "It's always the simple things that are yet so hard."


      • Chapters

      00:00 Introduction and Background

      00:52 Excitement and Introductions

      04:46 The Value of Listening and Observing

      08:02 Building Relationships and Trust

      09:58 The Secret Sauce of Sales

      11:04 Understanding What's Important to the Other Person

      13:03 Creating Trust and Providing Support in the Hotel Industry

      14:21 The Importance of Follow-Through in Event Planning

      17:27 Trust and Consistent Behavior

      21:08 Rebecca's Best Advice

      22:50 Surrounding Yourself with Smart People and Being Curious

      25:40 The Power of Self-Care and Professional Growth

      28:35 Closing Thoughts

      ...more
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      Trailblazing for Success: Inspiring LeadersBy Bruce and Gail Montgomery