Welcome to The Connected Physician, where healthcare leaders share insights into the future of patient care and the role of technology in transforming healthcare delivery. In this episode, host Katharina Juenger is joined by Ben Phillips, the CEO of PromiseCare Management Services, to discuss the evolving landscape of independent healthcare practices and how technology is making it easier for physicians to run successful, patient-focused operations.

Ben shares his extensive experience, including his previous role as regional vice president at Element Healthcare and his tenure as director of operations at Southern Health. He dives into the challenges independent physicians face, especially in a world dominated by larger hospital systems, and offers his vision for the future of independent practices.

In this episode, Katharina and Ben discuss:

• The Revival of Independent Practices: Ben addresses the controversial claim that independent practices will thrive in the next decade despite increasing burnout among physicians in larger healthcare systems. He explains how advancements in technology and software are making it easier for independent practices to compete.
• Leveraging Technology for Operational Efficiency: Learn how AI tools and advanced software systems are reducing administrative costs, streamlining processes, and allowing independent practices to enhance patient care and profitability.
• The Insurance vs. Concierge Care Debate: Ben discusses the viability of insurance-based models like ACOs and managed care alongside concierge care, highlighting how technology can enable profitability in both.
• Promise Care’s Approach: Ben outlines how Promise Care helps independent physician associations manage costs, integrate services like imaging, and implement AI for streamlined operations.
• The Future of AI in Healthcare: Discover how AI is revolutionizing healthcare operations, from claims adjudication to point-of-care testing and its role in managing chronic conditions. Ben even quotes the kid's movie Big Hero 6, referencing the AI character named Baymax, to illustrate the potential of AI to reduce administrative burdens and improve patient care.

Links and Resources:

• Ben Phillips on LinkedIn

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