The hospitality industry of Australia generates $37 billion in retail turnover each year & creates over 450,000 employment opportunities.

And it is one of the hardest-hit sectors by the global pandemic.

In this situation, we have the opportunity to get a deeper look into the state of the industry with Wes Lambert, the CEO of Restaurant & Catering Industry Association (R&CA). R&CA is the peak body of the industry.

In this episode, Wes shares with us how the industry is using technology, data, and analytics.

Some important elements of the episode are:

- How much did Covid-19 push up the restaurant’s revenue percentage from delivery apps?

- Why are the behavioral changes of the consumers likely to stay?

- What are the new technologies that are being used in the industry?

- How are they balancing the different modes of consumption, i.e., dine-in, takeaway, etc.?

- What should you do to stay relevant no matter how volatile the market is? Hint: You have to meet the customers where they are.

- How the conflict of data-sharing by delivery app platforms with the restaurants can be solved?

#BusinessAnalytics #CustomerExperience #DataScience #HospitalityIndustry