Today on the show, we have Henrique Cruz, Head of Growth at Rows.

In this episode, Henrique shares how Rows radically transformed its user acquisition and activation strategy by making the product the homepage. He breaks down the bold decision to remove traditional barriers like signups, creating an ungated, no-account-required experience that tripled user signups—from 8% to 27%.

We then explore the impact this change had on their key metrics, the power of onboarding through real-time product use, and how this approach has redefined activation and retention for Rows.

Mentioned Resources

• Rows
• Veniam
• Talkdesk
• Notion
• Slack
• Digital Ocean

Churn FM is sponsored by Vitally, the all-in-one Customer Success Platform.