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Receptionists are often the first point of contact — and the first target for frustration.

In this episode of The Admin Life Podcast, I share a story from my time working in a GP surgery, where a normally calm, funny night receptionist completely lost it after a phone call with a patient. What followed was shocking, awkward, and deeply human.

This episode explores the invisible pressure receptionists face, why front-line admin staff are so often treated unfairly, and why being “the first point of contact” should never mean being the emotional punchbag. If you’ve ever worked on reception, in admin, or dealt with the public — this one will feel uncomfortably familiar.

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