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Every IT support worker has that moment — where the issue sounds complex, urgent, and mysterious… until you see it in person.

In this episode of The Admin Life Podcast, I share a story from my time as a second-line IT technician, where a staff member insisted Excel wouldn’t open — only for the real issue to be a second monitor that was switched off.

This episode explores the gap between troubleshooting over the phone and real-life reality, why “common sense” isn’t always common, and how simple checks could save everyone a lot of time. If you’ve ever worked in IT support, admin, or tech — this one will feel painfully familiar.

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