Sudhir Mishra has been working in the banking industry since 2005.

Now he is working as the Executive Manager at Westpac Group.

At Westpac, Sudhir is leading a team of Senior Managers across program management, data analytics & change management to deliver digital business transformation.

His operations range over 900+ branches covering all 4 Westpac Group brands & 10K+ bankers.

In this episode, Sudhir shares with our audience:

- How he & his team developed analytics tools helping bankers deliver better customer experience.

- Why many digital transformation projects fail. Hint: being too ambitious.

- Factors contributing to a successful digital transformation for any organisation.

- Why you should always strive to be closer to the ground realities while implementing data solutions.

- Lessons the financial services industry can learn from the tech companies.

- Dynamics of the tech companies, like Google or Facebook, entering into the financial services.

- Impacts of neo-banking organisations.

- How to develop organisational culture where everybody feels safe & contributions are appreciated.

#BusinessAnalytics #CustomerExperience #DataScience #Banking #DigitalTransformation