Customer Experience (CX) Management

E36 - Risk perception, social norms, and food in the context of customer experiences


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In this episode, Carlos interviews Professor Nina Veflen, BI Norwegian Business School, about their work on risk perception, social norms, and food in the context of customer experiences. For more information about Nina, please visit: https://www.bi.edu/about-bi/employees/department-of-marketing/nina-veflen-olsen/ and https://www.linkedin.com/in/nina-veflen-931b49?originalSubdomain=no


This podcast is based on the following article:

Veflen, N., Scholderer, J., & Langsrud, S. (2020). Situated food safety risk and the influence of social norms. Risk Analysis, 40(5), 1092-1110.


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Customer Experience (CX) ManagementBy Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco


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