Siobhan McHale, a global leader in organizational change, has transformed workplaces across four continents, notably leading a seven-year initiative at ANZ Bank that turned it into one of the world's most admired banks. Siobhan emphasises the importance of Group Intelligence (GQ). While IQ and EQ are essential, she says, GQ – understanding and intervening in complex human ecosystems – is crucial for modern workplaces. 

Siobhan introduces the Hive Lens, a four-step method (Look, Experiment, Nudge, Strengthen) to drive meaningful change. Her work highlights the power of reframing roles and co-creating change to overcome resistance, fostering innovation and collaboration in organisations. 

Takeaways 

• Hidden agreements and systemic roles shape organisational behaviour more than formal structures. 
• Diagnosing patterns, designing interventions, and implementing change are key to group intelligence. 
• The Hive Lens: Look beyond, experiment, nudge behaviours, and strengthen emerging changes. 
• Change succeeds when co-created rather than imposed from the top down. 
• Leaders must actively drive change instead of delegating it to other departments. 
• Organisations function as ecosystems, requiring holistic approaches to change. 
• Reframing roles fosters transformation without disrupting expertise or responsibilities. 
• Innovation and collaboration require strategic interventions, not just policies or training programs. 
• Resistance to change is often a defence mechanism, not simple reluctance. 
• Purpose-driven businesses balance stakeholder needs, with profit as an outcome, not the goal. 

Follow Siobhan McHale
https://www.siobhanmchale.com/
https://twitter.com/SiobhanMcHale2
https://www.linkedin.com/in/mchalesiobhan/ 

Books on this episode 
The Hive Mind at Work by Siobhan McHale  https://amzn.to/3DtuVkG  
The Insider’s Guide to Culture change by Siobhan McHale https://amzn.to/407Gypa 
The Practice of Adaptive Leadership by Ronald Heifetz https://amzn.to/4hoI2T8  

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