3 Lessons 💡

1. Define 21 Day Complaint Free Challenge
   • 1. Get one of our official Complaint Free bracelets and put it on either wrist
   • 2. Switch the bracelet to the other wrist with every spoken or written complaint
   • 3. Stay with it until you go 21 days-in-a-row without complaining and become a certified Complaint Free person
2. Define Complaints vs. Stating Facts vs. Processing
   1. Complaints:, Criticize or Gossip: Focus on a problem in a negative tone
      1. Instead of complaining, you can speak in instructional or teaching way
   2. Stating Facts: Stating information in a positive or at least neural way. Focus on the solution
   3. Processing: Use "I statements" to describe your emotions about a certain experience
3. Story about Reframing Perspective
   1. Changing how you view certain situations to see the positive benefits can reduce complaining

3 Actions ✅

1. Post inspirational quotes in your home or work
   1. "If you don't like something, change it. If you can't change it, change your attitude. Don't complain" -- Maya Angelou
   2. "The sun was shining in my eyes, and I could barely see; to do the necessary task that was allotted me. Resentment of the vivid glow I started to complain. When all at once upon the air I heard the blind man's cane." -- Earl Musselman
2. Commit to completing the 21 day complaint free challenge
   1. Use a rubber band or go to acomplaintfreeworld.com to purchase an official purple bracelet
      1. The first nine people who email [email protected] requesting a bracelet will receive one via mail
3. Change the words you use:
   1. Instead of "Problem" -> "Opportunity"
   2. Instead of "Complaint" -> "Request"
   3. Instead of "Setback" -> "Challenge"
   4. Instead of "I demand" -> "I would appreciate"

Helpful Links:

• A Complaint Free World (lots of additional exercises and activities -- can purchase the book here)
• Complaint Free Zone Poster
• Alex and Books Website

Book Discussed: "A Complaint Free World: Stop Complaining, Start Living" by Will Bowen