Customer Experience (CX) Management

E4 - Sensehacking


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In this podcast, Carlos Velasco interviews Dr. Charles Spence (https://www.psy.ox.ac.uk/team/charles-spence) about his work on Sensehacking or hacking the senses for customer experiences, as well as happier, healthier living. The interview is based on this book: Spence, C. (2021). Sensehacking: How to Use the Power of Your Senses for Happier, Healthier Living. Penguin UK.

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Customer Experience (CX) ManagementBy Prof. Anders Gustafsson and Assoc. Prof. Carlos Velasco


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